Bottom line up front, they failed the test.

Summary:
The account was suspended for ecomonic exploitation. I received a partial refund and Gampal stated I should have notified them again about the leveler exceeding 12 hour shifts. Oddly, I did this 3 additional times via email and in Livechat as well.

On the plus side, they did issue a refund promptly of the non-leveled portions.

272 of the 404 was refunded.

The accounts team was prompt in responding. The powerleveling team was not until it came time to send a refund. The livechat while nice, was useless.

It is too bad the leveler did not adhere to the basics rules of the company.

It is a good thing, I kept copies of all the emails and was able to document things.

- Party is over -
2:20pm email of a 72 hour suspension

emails to gamepal and an attempt to get to their live chat…

“The account has been suspended for “for exploitation of the World of Warcraft economy or for being associated to accounts which have been closed for intended exploitation”

I have emailed Gamepal.com about excessive play sessions that exceed your company’s policy, sometimes these sessions were up to 23 hours.

It looks like I have received the level 1-50 service versus the 1-70 with a mount service and the powerleveler used the account for economy exploitation et cetera. I would like a reply asap please.”

email sent to mark at gamepal.com accounts

“Mark,

I know you are not in the powerleveling section, however, you are the only person that answers my emails. I have mailed the powerleveling accounts sections two times since my correspondence with you about excess hours on the account (a few 23 hour play sessions with the account).

The account has now been suspended for “exploitation of the World of Warcraft economy or for being associated to accounts which have been closed for intended exploitation.” per Halicus.

I contacted your company several times about this and it appears to no avail.

I would like to know what is going to happen now.

Thank you.”

9:19pm
[Live Chat Team] Hi there, This is Lilly how may I help you?
[Visitor] Hello, my account has been suspended Lilly because of economic exploitation. I want to discuss a refund with someone please of the incomplete portion.
[Visitor] I also emailed the powerleveling accoutn folks and spoke to them about 28 hour play sessions that has gone without reply.
[Live Chat Team] Alright mate, you’ll have to contact the powerleveling department on that.There isn’t much that I can do from this end when it comes to refunds.
[Visitor] Understood. Thank you kindly.
[Live Chat Team] Y’welcome, sorry about the problem. =(
[Visitor] It is ok. I watched this process like a hawk and the pler violated the company terms explained in the contract. I will pay for what they did, but expect the refund. Best wishes to you.
_______________________________

Sent: Wed 2/20/08 9:36 PM
To: Power Leveling (powerleveling@gamepal.com)
Cc: accounts@gamepal.com

Dear Powerleveling@gamepal.com and Mark at Accounts@gamepal.com

It is a little late to poke the leveler now, the account has been suspended. It is regretful that there was no response to this email for 9 days.

I would like a refund for the incomplete portion. I will pay for what has been done. I have sent a few emails about marathon leveling sessions of 23-28 hours, and now the account has been suspended “for exploitation of the World of Warcraft economy or for being associated to accounts which have been closed for intended exploitation”. I did not debate the issue with the GM and have no intention of debating the issue with Gamepal.

The leveler, an employee of your company violated the sessions online by 12 to 14 hours. The account was allegedly used for exploitation of the economy and botting. I contacted your company several times about this issue to no avail apparently. This is water under the bridge at this point. Let’s make this work from here

I will pay for the leveling done - 1 to 50. Your website shows that this would cost me $114.99.

I have paid $404.99

All Activity - Simple View from Jan. 21, 2008 to Feb. 20, 2008 Show

Date Type To/From Name/Email Status Details Action Amount
Feb. 9, 2008 Payment To Gamepal Powerleveling Completed Details -$404.99 USD

I would like a refund to my credit card for the remainder of the balance which is $290.00 USD.

Gamepal needs to expedite this in the interests of good customer service.

Thank you for your time and consideration.

Thank you Mark for assisting in this matter. Your attentiveness for a situation outside your department is commendable.

——————————————————————————–
Date: Wed, 20 Feb 2008 15:16:07 -0800
From: powerleveling@gamepal.com
To: XXXXXX@XXXXXX.com
Subject: Re: IMPORTANT - RE: PL Order Number: 116357

I’m poking at the leveler now trying to get him off the account for 12 hours like he’s supposed to be doing. Sorry about this!

On 2/11/08, XXX
wrote:
Hello,

It looks like the character has been online for 28 hours. Can they take a little break? That soudns like a ticket to the Blizzard Ban Bus! lol

Thanks,

——————————————————————————–
Date: Mon, 11 Feb 2008 03:30:09 -0700
From: accounts@gamepal.com
To: XXXXX@XXXXXXX.com
Subject: Re: IMPORTANT - RE: PL Order Number: 116357

Hello,

We do not mind you taking time off to watch the leveler. If you find that they are doing anything wrong, we would like to know your concern. We do not use bots and the levelers are only to level 12 hours a day. Again, if you do see them doing anything that concerns you, please let us know so we can address this with them. We do ask that you not interact with the leveler and let them do what you’ve paid us to do. Any issues you have, please email powerleveling@gamepal.com .

Regards,
Mark

9:46pm

[Live Chat Team] Hi there, This is Lilly how may I help you?
[Visitor] Hello, I spoke to Lilly a bit ago about my accoutn being suspended. I was told there was not much that could be done.. oh, hi Lilly!
[Visitor] is there someone besides Powerleveling@Gamepal.com that I can email?
[Visitor] or am i basically out of luck?
[Visitor] I will pay for what has been done but want the refund for what has not been done.
[Live Chat Team] Heh, hi mate. =) That’s pretty much the only avenue of email to contact, if it was something concerning leveling it goes directly to them.
[Live Chat Team] If it was something concerning an account that’s directed to accounts team.
[Visitor] They responded 8 days too late. Any other options? The guy from Accounts@gamepal.com at least responded…
[Live Chat Team] You could network to accounts another email on it, otherwise I’m not sure any other direction to point ya in mate.
[Visitor] fair enough. thank you again Lilly. Does this happen all to often? I am not angry at you, but livehelp seems to be a 3rd party corporation and not a part of Gamepal, is this true? (just an educated guess)
[Live Chat Team] It doesn’t really happen often, sure there’s human error some days but those are few and far between. And yes lol, we are a third-party that handles the site and its affiliates chat serivices for FAQs and a few other things that we do have access to.
[Visitor] Fair enough. Thanks Lilly. A good evening to you.
[Live Chat Team] You too. =)

———————————————-

From: Power Leveling (powerleveling@gamepal.com)
Sent: Thu 2/21/08 1:08 AM
To: XXXX@XXX.com
Hello,

We will be issuing a partial refund for the leveling incompleted. The leveler was told to not level the account for more than 12 hours a day. If you noticed the leveler was still on for more than 12 hours a day, you should have notified us again to let us know so we could find out why they were not abiding to our rules on leveling. I don’t see where we were notified again before the account was suspended. When Blizzard does catch the levelers, “exploitation or third party programs” is their way to say “We think you were getting a powerleveling done but can’t prove it”. At any rate, we will be issuing your partial refund soon and are sorry to see that your leveling did not get completed. We will be talking to the leveler about this again since, from what you’re saying, he did not listen to our instructions on how many hours he was on the account.

-Kristi

“If you noticed the leveler was still on for more than 12 hours a day, you should have notified us again to let us know so we could find out why they were not abiding to our rules on leveling. I don’t see where we were notified again before the account was suspended.”

They were notified by email 3 additional times and in Livechat as well.

It has appeared that a 12 hour schedule is adhered too. I have noticed that when the character that the PLer knows (i have sent about 15 gold total to help with gear and sent about 2-3 tells) the PLer logs. That may only be my perception though. There is definitely someone paying attention and at the keyboard since they have responded to the tells.

Praying that this goes well, I have treated this process like any other investment. I follow up and when I see something I do not like ot have a question about, I communicate with the business, in this case, Gamepal. Of course, I don’t know if a 3rd party program has been used or not. Gamepal states they do not. At least they have the opportunity to set the record straight from past behaivors and I am willing to advertise that fact for them based on the performance with this character.

2/13 -
10:14pm no char online -

2/14 -

12:22am No char online. A 7 hour break it seems so far and i am going to bed. happy valentines day

1142am level 32 in duskwood

1150am logged on char to go find char and char logged off.

4pm character not online

5:02 pm char not online

7pm char not online

7:45pm char not online

830pm - 9:10pm not online

910 - came online 32 in duskwood
1130pm, offline? i wonder what is going on.

2/15

829am level 34 online and in arathi highlands

1148am level 35 arathi highlands
1255 still online in arathi and 35 went back to work

427pm offline

432 level 36 and online alterac mountains

439 level 37 alterac moutnains

445pm offline again

650pm not online.

730pm not online

1150pm - not online

2/16
12:27 am still not online, going to bed - ha, he logged on as i was camping level 37

sent char 10 gold and sent char a tell to use 10 gold should they desire, got a “ty” back so someone is at least at the keyboard.

1002am level 39 dustwallow marsh

1138am level 40 dustwallow marsh
209pm level 41 dustwallow marsh

9:21pm offline

2/17

1:21 am offline

9:37am offline

1143am level 43 the hinterlands
1241 pm 44 and in teh hinterlands
125pm offline

2/18

I logged off at 1230am have not seen since 1241pm yesterday

44 levels in 6 days so far.

917am char is online in the hinterlands and level 45
1028am level 46

1036am elwyn forest? I am guessing they are going to Kalimdor - and that turned out to be correct.

10:58am dustwallow marsh
11:09am tanaris
1258pm offline and 46 in tanaris - seems to be staying right on the 12 hour mark. 24 levels to go 46 levels in 8 days; 13 days until level 70.

10:14pm no char online - lol.

2/14 -

12:22am No char online. A 7 hour break it seems

so far and i am going to bed. happy valentines

day

1142am level 32 in duskwood

1150am logged on char to go find char and char

logged off.

4pm character not online

5:02 pm char not online

7pm char not online

7:45pm char not online

830pm - 9:10pm not online

910 - came online 32 in duskwood
1130pm, offline? i wonder what is going on.

2/15

829am level 34 online and in arathi highlands

1148am level 35 arathi highlands
1255 still online in arathi and 35 went back to

work

427pm offline

432 level 36 and online alterac mountains

439 level 37 alterac moutnains

445pm offline again

650pm not online.

730pm not online

1150pm - not online

2/16
12:27 am still not online, going to bed - ha, he

logged on as i was camping level 37

sent char XX gold and sent char a tell to use the

gold shoudl they desire, got a “ty” back so

someone is at least at the keyboard.

1002am level 39 dustwallow marsh

1138am level 40 dustwallow marsh
209pm level 41 dustwallow marsh

9:21pm offline

From: Power Leveling (powerleveling@gamepal.com)
Sent: Wed 2/13/08 12:08 PM

Hello,

I have told the leveler about this and that they are not supposed to be on for more than 12 hours a day. We do leave it up to them as to whether they do it all at one time, or if they spead it out throughout the day. Such as, if they play 3 - 4 hours, then log, then play another 4 hours then log, but regardless, if you find they have been on for more than 12 hours, thanks for telling us. He said he will tell his guy that he is not to be on for more than 12 hours.

-Mark

On 2/13/08, Iowa Hunter wrote:
Dear Mark,

Thanks again for your email. It does not look like the character logs off. Is it more than one person playing or is it one person with tons of jolt cola? I dont mind if they go over 12 hours (your call really) but 24-28 hours may be a problem. I have kept the two blog sites I provided earlier up to date with the positive information so far.

Thank you for your continued contact and support.

6:28 pm - level 22 in duskwood.

7:10pm - level 23

10:24pm level 24 still in duskwood.

2/13pm looked for char in duskwood, no luck.

and is level 24 still. hope its not a bot. hope

they log it for a little bit.

2/13 7:13am level 27 and online. in duskwood.

2/13 10:22am level 28, online, in duskwood.

*if folks dont want to read or dont give a damn, i can stop.

feb 10 9:30am

[Live Chat Team] Welcome to live chat, This is

Lisa how may I help you?
[Visitor] Hello Lisa, I was just doing a status

check on an order I placed yesterday. I was

wondering when the PL would start Ma’am
[Visitor] Sorry it was Order Number: XXX1234XXX
[Live Chat Team] one moment
[Visitor] thank you, my door bell rang also, one

sec please, sorry!

[Live Chat Team]
for what game?
[Visitor] world of warcraft
[Visitor] sorry for that, its -9 here, who goes

door to door selling things, yeesh!
[Live Chat Team] they do not assign WoW pls for

24 hours due to the change from your ip to the

levelers
[Visitor] understood, thank you. =)
[Live Chat Team] from the time of verification
[Visitor] and i wont be logging onto the account

at all for the duration
[Live Chat Team] good
[Live Chat Team] you can check the armory to see

real time updates tho
[Visitor] Thank you kindly Lisa. Is there a way

to check on your website as well?
[Live Chat Team] i don’t think there is…… but

you can always come in here and ask if we have an

update
[Visitor] Soudns wonderful. I hope you have a

nice day Lisa. =)
[Live Chat Team]

Thanks for contacting us. Please do not hesitate

to contact us again if we can be of further

assistance.

February 10, 2008 10:30 pm

[Live Chat Team]
Hello! This is Stan, how may I help you?

[Visitor] Hello, I am checking up on order Order

Number: XXX1234XXX, a pl please
[Visitor] i was told it would begin at 6pm, its

about 4 hours and 15 minutespast that. Is

everythign ok?
[Live Chat Team] One moment
[Live Chat Team] I am asking the leveler if he

has somebody that can start the order in the next

few hours. There is nothing wrong with the order

that we’ve been told, if there were, we would

email to let the customer know
[Live Chat Team] It was only recently assigned.
[Visitor] Alright, thank you for the update. This

is my first time having a PL, I am unsure what is

normal in the process.
[Live Chat Team] They wait 24 hours after the

order is placed to assign it. Then the leveler

starts leveling.
[Visitor] Are you in North Carolina, San Fran or

Michigan Stan?
[Visitor] Indeed, it is past that 24 hour mark. I

was curious
[Live Chat Team] I myself am in GA
[Visitor] warmer than iowa lol, its -11 here.

hope you have a good evening sir and I am anxious

to see teh character come online. thank you

again.
[Live Chat Team]

Thanks for contacting us. Please do not hesitate

to contact us again if we can be of further

assistance.

11:33pm character logged on

sent tell, no response,

offered trade and char accepted 5gp

helped kill a few mobs when they went grey and

asked if he was getting xp, person replied “no”

apologized and said will let level in peace…

said “hehe ty”

So, to this point, all of level 3, not a bot.

feb 11 - 8:41am char is level 10.

1147am i logged to take a nap, char still on. I

did notice there were periods of afk, i was not

directly observing, perhaps the powerleveler used

the rr and ate or the bot was healing.

4:14pm character is 14 and still online. if not

breaks were taken, that is 28 hours online.

4:15 live chat

[Live Chat Team] Hi there, This is Lilly how may

I help you?
[Visitor] Hi, yes ma’am, one sec, copying some

ifo =)
[Visitor] okies!
[Visitor] i have PL Order Number: XXX1234XXX‏. I have

noticed it appears* the character has been on 28

hours straight. can he/she take a little break so

the account does nto get banned? I know you are a

3rd party company that does live chat, but is

there anyone you can contact?
[Live Chat Team] Let me see if I can pass a

message along to one of my supervisors, they can

get in contact with powerleveling and see if we

can get the leveler there to slow down on that.

=)
[Visitor] I appreciate the tenacity being shown

(or that of the bot) but lets not get it banned

until it is aleast level 50…
[Visitor] =)
[Live Chat Team] lol! Alright mate, one sec.
[Live Chat Team] Alrighty, I’m leaving a message

with them, when she returns she’ll be able to

have them look into the situation and make sure

it doesn’t impose some kind of risk. If you don’t

notice a change later on, feel free to drop in

again. I’m here all evening, and we can check in

again with them.
[Visitor] Thanks kindly. How many companies do

you do a liv3e chat for? or it it only one?
[Visitor] liv3e = live lol sorry for typo
[Live Chat Team] lol. We handle most of our

affiliate sister sites. So we’ve got a handful to

juggle some nights.
[Visitor] i can imagine. Thank you for your time

Lilly. =)
[Live Chat Team] Y’welcome, take care. =)

7:17pm char is 15 and online -

9:58 char is 17 and online - in westfall

10:19pm initated trade with char and gave some 5 agil boots. accepted trade and said ty in tell. Had brief chat. Someone was definitely at the keyboard.

Pros:
So far the customer service folks have been nice.

Cons:
However, I have to say that they were supposed to start at 6pm central and it is now 11:30pm central

I ordered a 1-70 inclusive with flying mount.

The accoutn is brand new. It has been over 30 hours since I logged onto the account and made a level 1 character.

I will keep folks up to date with what happens.

Here is the Chief Exec’s myspace. Just in case you would like to drop a little love note. LOL I can’t stand the guy!